Radiant Source Customer Service

We take great pride in providing excellent customer service. Radiant source aims to be a responsive, customer-focused organization providing a friendly and efficient service. This statement sets out the standards of service our customers are entitled to expect as a minimum.

Our Goals:

• Providing appropriate advice and guidance throughout period of installation of our Nuheat products
• Maintain an excellent overall service level for all correspondence or queries
• Where it is not possible to meet these service standards, for example if a mat is out of stock, customers are kept informed of the progress of their order.

In addition, Radiant Source recognizes the importance of obtaining customer feedback and using that information to improve the process and service offered. Radiant Source strives to provide a reliable reputation into all aspects of our work.

Keep in Mind

• All of the NUHEAT products listed have a 25 year warranty under tile/stone floors AND floating/engineered laminate wood floors.
• Ease of installation, see our installation video.
• We offer free shipping, free installation guides and videos or cds with purchase, and answers to customer questions M-F 7:30am- 4:30pm EST.
• If interested in more information, we offer free brochures with a mat sample.
• Custom mats ARE available, call for more information.
• We offer discounts to builders and contractors, call for more information
• We offer volume discounts, call for more information